"Marc-Olivier is a very friendly person and a great team player. As a UX/UI designer, he demonstrated high-level technical and language skills, strategic thinking, exceptional work ethics and high empathy towards users. I wouldn't hesitate to recommend Marc-Olivier for any UX/UI position.
ROle
UX/UI designer
Selection of projects
Project
Convert the hundreds of terminal screens (green screens) used by call agents into a modern Web environment. Green screens are terminal screens with no real interface.
Challenges
Boost call agent productivity at Aeroplan's call center. The old green screens are not at all intuitive.
Make the role of call center managers easier with a new Web application.
Results
Despite a premature termination of the project, and according to managers and call agents, my mock-ups, even in their draft state, would have doubled, if not tripled, productivity and efficiency.
User roles and access rights
This diagram shows the screen layouts by access rights and role. I worked with the product manager and development team to create this schema and determine the logic of the future interface.
Design (draft)
First drafts shown to end users. Although visually not very appealing, these mock-ups got a very positive response from the call agents and the managers. The way the interface and the data was laid out, along with the navigation, would have already increased their efficiency tremendously.
Unfortunately, my mandate ended here when Air Canada bought Aeroplan which caused the team to be dismantled.
Project
Improve the experience of the flight search section on Aeroplan.com.
Challenges
Take into account laboratory observations made by participants.
Enable better understanding and execution on the booking page.
Results
Laboratory tests approved an increase in customer satisfaction and a drop in the error rate.
Old version and problems
Proposed solutions
Other projects
